Last-Minute Success: USP Delivers Critical Water Connection at St Paul’s Market Days Before Opening

Case Study


When the St Paul's Market food hall project was due to begin, the food hall was days from its grand opening leaving  tight deadlines and no margin for error. The goal was clear, ensure the project was completed to regulation standards. Utility Solutions Ltd delivered this project seamlessly and earlier than expected in September 2025.


We recently had the pleasure of working with Utility Solutions Provider for the installation of a new 63mm water service connection at our brand new food hall venue located at St Paul’s Market, Mary Anne St, Birmingham City Centre.

The team was exceptional, professional, knowledgeable, and incredibly helpful throughout the entire process. They completed the project ahead of schedule, which was crucial as we were in a final push to meet our grand opening day.

I highly recommend Utility Solutions Provider for their outstanding service and commitment to quality.

Tim Haggis

Director, IB Markets LTD

100%

Adherence to industry and local authority standards, including CDM and NRSWA regulations. 

4 Days

Delivered the fully operational water network system within days of opening, meeting tight deadlines.

10 Meters

Successfully installed 10 meters of 63mm water service connection


The Goal

To deliver a seamless and efficient utility installation at St Paul's Market, Mary Ann Street, Birmingham, enabling the site to be ready and operational for its grand opening.


The Solution

The solution was to install, test, and commission a 63mm water service connection to the brand new food hall venue with full compliance, quality, and timely delivery.

  • Successfully Installed a 10 meters of open cut, 63mm water service pipe.
  • Completed extensive testing, chlorination, and auditing processes. Compliance reviews by LRQA and the local authority found no issues.
  • Relationship Management with the Local authority allowed for earlier start time to help the tight deadline
  • Provided comprehensive staffing with trained operatives and put a dedicated Project Manager in place to oversee stakeholder engagement and maintain full compliance with CDM and NRSWA regulations.

The RESULTS

The project was completed successfully and ahead of time. The project met all compliance requirements, earning high praise from the client and stakeholders.

  • Pre-Construction Planning: Ensured NRSWA compliance and stakeholder alignment.
  • Testing & Handover: Completed testing, audits, and documentation with zero issues.
  • Efficient Installation: Laid 10m of 63mm water pipe  to high standards.

What Made the Difference


Our thorough planning, expert coordination, and unwavering commitment to safety and quality standards ensured the project’s success and built confidence among all stakeholders.


By overseeing every stage of the process, we delivered a dependable solution while keeping disruption to one of Birmingham's busiest industrial estates to a minimum.


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